Refund policy

Return and Refund Policy

At Juviene, we value your satisfaction with your purchase and aim to provide a hassle-free return and refund process. Please read our policy carefully to see how we handle returns and refunds.

Returns:

We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, contact us at support@juviene.com within 30 days of delivery and we will refund your purchase price. A routine return is not required. However, to help verify a claim and prevent misuse, we may request your order details, feedback, photographs, original packaging and/or any remaining product, where available, before processing the refund. If we require a physical return, we will provide return instructions. This guarantee applies even if the product has been opened or tried, subject to the Return and Refund Abuse section below.

Damaged Items:

We understand that sometimes your items may arrive in less-than-perfect condition. If you receive a broken, torn or damaged item, we will gladly offer you a full refund. However, a damaged box does not warrant a refund. To make a claim for a damaged item, please contact us at support@juviene.com within 30 days of receiving your order. We may require photographic or video evidence of the damaged item to process your request.

Return Shipping:

Physical returns are not routinely required for claims under our 30-Day Money-Back Guarantee. If we specifically request a physical return, we will provide return instructions. Unless the return is due to our error or applicable law requires otherwise, the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received by us. We are not responsible for any lost or damaged returns during transit.

Refunds:

Claims made under our 30-Day Money-Back Guarantee are eligible for a refund even if the product has been opened or used, provided you contact us within 30 days of delivery and otherwise comply with this policy. A routine physical return is not required, but we may request supporting information, original packaging and/or any remaining product, where available, as described in the Returns section above. For other returns, eligible items must be unused, unopened where applicable, and returned with the original packaging intact. Where a physical return is required, the returned item may be inspected before the refund is processed. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.

Subscription Orders and Automatic Renewals:

If you purchase a subscription, it will automatically renew at the price and delivery frequency disclosed at checkout until you cancel it. By selecting a subscription option and completing checkout, you authorize Juviene to charge your selected payment method for each recurring order. Your subscription confirmation will state the recurring price, billing frequency and how to manage or cancel the subscription.

Subscription Management and Renewal Refunds:

You may skip a shipment, pause your subscription, change your delivery frequency or cancel future renewals before your next scheduled billing date through the subscription management options provided to you or by contacting support@juviene.com. We recommend making changes at least 24 hours before the next billing date. We will send a renewal reminder approximately 3 to 7 days before the next scheduled billing date and will send an order confirmation after a subscription payment is processed. Cancellation stops future renewals; it does not automatically cancel or refund a renewal order that has already been processed. A renewal is not refundable solely because the customer forgot to cancel, no longer needs a refill, or still has product remaining. However, if you are dissatisfied with a delivered renewal product, you may make a claim under our 30-Day Money-Back Guarantee within 30 days of delivery. If you contact us before fulfillment, we may attempt to cancel the renewal where operationally possible.

Chargebacks and Payment Disputes:

If you do not recognize a charge or believe there is an issue with an order or subscription, please contact us at support@juviene.com so we can investigate promptly. Filing a chargeback does not automatically create a right to a refund. Where a dispute is filed, we may provide the payment provider or card issuer with relevant records, including order details, subscription terms accepted at checkout, renewal or billing notifications, cancellation records, tracking or delivery information, and customer communications. Chargeback outcomes are determined by the applicable payment provider or card issuer.

Return and Refund Abuse:

We reserve the right, subject to applicable law, to refuse or limit a return or refund where we reasonably determine that a request involves fraud, abuse, tampering, deliberate damage, repeated or excessive refund activity, false or misleading information, or other misuse of this policy. Normal opening or use of a product for the purpose of trying it under our 30-Day Money-Back Guarantee will not, by itself, be treated as abuse. Nothing in this policy limits any non-waivable consumer rights available under applicable law.

We are dedicated to resolve any issues related to your purchase and want to ensure you are completely satisfied with your shopping experience at Juviene.