Refund policy

Return and Refund Policy

At Juviene, we value your satisfaction with your purchase and aim to provide a hassle-free return and refund process. Please read our policy carefully to see how we handle returns and refunds.

Returns:

We accept returns for eligible items within 30 days of your purchase. To be eligible for a return, your item must be in its original condition, unused and with the packaging intact.

Damaged Items:

We understand that sometimes your items may arrive in less-than-perfect condition. If you receive a broken, torn or damaged item, we will gladly offer you a full refund. However, a damaged box does not warrant a refund. To initiate a return for a damaged item, please contact us at support@juviene.com within 30 days of receiving your order. We may require photographic or video evidence of the damaged item to process your request.

Return Shipping:

To return an eligible item, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received by us. We are not responsible for any lost or damaged returns during transit.

Refunds:

Returned items are inspected before a refund is approved. Eligible items must be unused, unopened where applicable, and returned with the original packaging intact. For hygiene and safety reasons, opened or used ingestible products are not eligible for return or refund unless defective, damaged, incorrect, or otherwise required by applicable law. Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error.

Subscription Orders and Automatic Renewals:

If you purchase a subscription, it will automatically renew at the price and delivery frequency disclosed at checkout until you cancel it. By selecting a subscription option and completing checkout, you authorize Juviene to charge your selected payment method for each recurring order. Your subscription confirmation will state the recurring price, billing frequency and how to manage or cancel the subscription.

Subscription Management and Renewal Refunds:

You may skip a shipment, pause your subscription, change your delivery frequency or cancel future renewals before your next scheduled billing date through the subscription management options provided to you or by contacting support@juviene.com. We recommend making changes at least 24 hours before the next billing date. We will send a renewal reminder approximately 3 to 7 days before the next scheduled billing date and will send an order confirmation after a subscription payment is processed. Cancellation stops future renewals; it does not automatically cancel or refund a renewal order that has already been processed. A renewal is not refundable solely because the customer forgot to cancel, no longer needs a refill, or still has product remaining. However, an unopened, unused renewal product with its original packaging intact may be returned if it otherwise qualifies under our 30-day return policy. If you contact us before fulfillment, we may attempt to cancel the renewal where operationally possible.

Chargebacks and Payment Disputes:

If you do not recognize a charge or believe there is an issue with an order or subscription, please contact us at support@juviene.com so we can investigate promptly. Filing a chargeback does not automatically create a right to a refund. Where a dispute is filed, we may provide the payment provider or card issuer with relevant records, including order details, subscription terms accepted at checkout, renewal or billing notifications, cancellation records, tracking or delivery information, and customer communications. Chargeback outcomes are determined by the applicable payment provider or card issuer.

Return and Refund Abuse:

We reserve the right, subject to applicable law, to refuse or limit a return or refund where we reasonably determine that a request involves fraud, abuse, tampering, altered or missing packaging, repeated excessive return activity, or misuse of this policy. Nothing in this policy limits any non-waivable consumer rights available under applicable law.

We are dedicated to resolve any issues related to your purchase and want to ensure you are completely satisfied with your shopping experience at Juviene.